Recoup HMS
Web App
B2B
Healthcare
MedTech
EHR
Introduction –
The core product of Recoup Health, this is the HMS or ‘Healthcare / Hospital Management System’ – the main operating system of all clinical operations at the company.
Crafted to be reliable, fast, and dependable; the Recoup HMS incorporates a powerful EHR or ‘Electronic Health Record’ System that manages patient data of thousands of our customers, with 99.9% uptime and availability.
It features cutting-edge capabilities like: real-time appointment management and consultation flow tracking, a dynamic calendar system managing across the availability of healthcare workers, expansive Care Plans and Assessment Databasing that are hyper-personalised to each Patient, AI-powered Prescription Generation Assist, real-time data analytics and tracking, contextual & comprehensive Patient Timeline & Matrix – just to name a few.
An overview on : “Multi User Environment” –
The Information Architecture is formulated based on modular data-access levels for each actor-type access privileges.
Some modules are shared to facilitate to their intended workflow, while some are black-boxed to prevent data mismanagement and compliance violations; as per HIPAA, GDPR, and PIPEDA.
There are six Provider Actor Types – Doctors, Nurses, Health Coaches, Nurse Co-ordinators, Health Coach Co-ordinators, and Front Desk Personnel.
KPIs
KPIs
Business Context & Goals :
Product Background
The “Recoup Digital” initiative sought to digitise hospital operations end‑to‑end: provider workflows, patient engagement, and lab integrations.
The HMS working alongside the Patient App on Mobile, and the Labs Hub – all form a unified “product trio.”
Market Opportunity
India’s digital‑health market reached USD 14.33 billion in 2024 and was forecasted to grow at a 24.4 % CAGR through 2030.
The broader Hospital Information System segment alone is projected to hit USD 52.8 billion by 2030 at 16 % CAGR.
Business Objectives
Digitise Recoup Hospital’s workflows across six provider roles.
Accelerate patient satisfaction and throughput.
Enable data‑driven decisions via an auditor‑focused Reports Panel.
Boost revenue through operational efficiency and new patient acquisition.
#374151
#374151
BRAND
BRAND
Focus
Focus
#597197
#597197
BRAND
BRAND
Base
Base
#E7EAF1
BRAND
Alternative
#E7EAF1
BRAND
Alternative
#E7EAF1
BRAND
Alternative
#111111
#111111
Shade
Shade
Primary
Primary
#666666
#666666
Shade
Shade
Secondary
Secondary
#CCCCCC
#CCCCCC
Shade
Shade
Tertiary
Tertiary
#E64747
#E64747
Indicator
Indicator
Danger
Danger
#F59E0B
#F59E0B
Indicator
Indicator
Caution
Caution
#9DAA4D
#9DAA4D
Indicator
Indicator
Positive
Positive
Project Timeline
Project Timeline
12 months
12 months
Budget
Budget
$ 250-300 k US
$ 250-300 k US
Regulatory Compliance
Regulatory Compliance
HIPAA, GDPR, PIPEDA
HIPAA, GDPR, PIPEDA
Accessibility
Accessibility
WCAG 2.1 AA
WCAG 2.1 AA
Competitive Market Study –
Competitive Market Study –
Competitive Market Study –
Specifics are private and are kept strictly under NDA.
Specifics are private and are kept strictly under NDA.
Specifics are private and are kept strictly under NDA.
Synthesis and Definition –
Synthesis and Definition –
Synthesis and Definition –
Discovery & Research :
Methodology & User Interviews
A total number of 6 sessions with each Provider Actor (2 participants per Subject Matter Expert group) – Doctors, Nurses, Health Coaches, Nurse Co-ordinators, Health Coach Co-ordinators, and Front Desk Personnel.
Captured data regarding their target goals, and feature asks that would increase throughput and efficiency.
Grouped 50+ research notes into themes (data overload, scheduling friction, report‑handoff gaps) using affinity diagrams to surface priority pain points. Red-route mapping to identify feature prioritisation.
Assimilation & Scoping
Conducted triage on Nielsen’s 10 heuristics and the 28 UX Laws to prevent usability issues.
Understood the shortcomings faced in current legacy workflows.
Realised opportunities like AI‑assisted prescription & care plan building, cautionary measures such as validating auto-generated content, data privacy compliance, responsiveness, and reliability.
Phased Rollout Plan
Doctor Screens, Calendar System, Lean Patient EHR (POC, early feedback, low caseload – alpha release)
Expanded EHR modules, Nurse & Health Coach Screens (MVP, mid-cycle analytics – beta release)
All remaining screens for co-ordinators and Front Desk Personnel as they were hired and integrated into the ERP (stable release)
Recoup Chat, AI-integration, Labs-Hub integration (Fast-follow release, efficiency improvements and performance enhancements based on continued learning)
User Personas –
User Personas –
User Personas –
Information Architecture –
Information Architecture –
Information Architecture –
Major User Flows –
Major User Flows –
Major User Flows –
Final Results –
Final Results –
Final Results –
Resources & Contributors –
Resources & Contributors –
Resources & Contributors –
Software Tools
Figma - UI Design (Auto Layout & Dev-Ready screens, mockups)
FigJam - UX ideation (feature card sort, triage, journey mapping, etc)
Whimsical - Rapid prototyping, mind-maps, flowcharts, empathy maps
Adobe XD - design ingestion middleware into animation software
After Effects - detailed animations, and micro-interaction mockups
LottieFiles - micro-interactive elements, lottie animation files
Notion - design documentation, scrum and project tracking
Human Resources
4 Designers - one Director of Design, one UX Architect (myself), two associate UX designers.
8 Developers - one Tech Lead, three back-end devs, three front-end devs, two QA engineers.
8 Stakeholders - CEO, Chief Scientist (MD), CTO, two Product Managers, three Project Managers (inclusive of Compliance Officers)
2 Support Roles - one data analyst, one graphic designer
Showreel –
Showreel –
Showreel –
Related Products -
Related Products -
Coming soon
Recoup Health App
Recoup Health App
Hyper-personalised root-cause care
Hyper-personalised root-cause care
Case Study Coming Soon
Case Study Coming Soon
Coming soon
Coming soon
Recoup Labs Hub
Recoup Labs Hub
Integration between the HMS & Diagnostic Processing
Integration between the HMS & Diagnostic Processing
Case Study Coming Soon
Case Study Coming Soon
“Do it with Passion, or don’t do it at all.”
“Do it with Passion, or don’t do it at all.”
“Do it with Passion, or don’t do it at all.”
Recoup HMS
Web App
B2B
Healthcare
MedTech
EHR
Introduction –
The core product of Recoup Health, this is the HMS or ‘Healthcare / Hospital Management System’ – the main operating system of all clinical operations at the company.
Crafted to be reliable, fast, and dependable; the Recoup HMS incorporates a powerful EHR or ‘Electronic Health Record’ System that manages patient data of thousands of our customers, with 99.9% uptime and availability.
It features cutting-edge capabilities like: real-time appointment management and consultation flow tracking, a dynamic calendar system managing across the availability of healthcare workers, expansive Care Plans and Assessment Databasing that are hyper-personalised to each Patient, AI-powered Prescription Generation Assist, real-time data analytics and tracking, contextual & comprehensive Patient Timeline & Matrix – just to name a few.
An overview on : “Multi User Environment” –
The Information Architecture is formulated based on modular data-access levels for each actor-type access privileges.
Some modules are shared to facilitate to their intended workflow, while some are black-boxed to prevent data mismanagement and compliance violations; as per HIPAA, GDPR, and PIPEDA.
There are six Provider Actor Types – Doctors, Nurses, Health Coaches, Nurse Co-ordinators, Health Coach Co-ordinators, and Front Desk Personnel.
KPIs
Business Context & Goals :
Product Background
The “Recoup Digital” initiative sought to digitise hospital operations end‑to‑end: provider workflows, patient engagement, and lab integrations.
The HMS working alongside the Patient App on Mobile, and the Labs Hub – all form a unified “product trio.”
Market Opportunity
India’s digital‑health market reached USD 14.33 billion in 2024 and was forecasted to grow at a 24.4 % CAGR through 2030.
The broader Hospital Information System segment alone is projected to hit USD 52.8 billion by 2030 at 16 % CAGR.
Business Objectives
Digitise Recoup Hospital’s workflows across six provider roles.
Accelerate patient satisfaction and throughput.
Enable data‑driven decisions via an auditor‑focused Reports Panel.
Boost revenue through operational efficiency and new patient acquisition.
#374151
BRAND
Focus
#597197
BRAND
Base
#E7EAF1
BRAND
Alternative
#111111
Shade
Primary
#666666
Shade
Secondary
#CCCCCC
Shade
Tertiary
#E64747
Indicator
Danger
#F59E0B
Indicator
Caution
#9DAA4D
Indicator
Positive
Project Timeline
12 months
Budget
$ 250-300 k US
Regulatory Compliance
HIPAA, GDPR, PIPEDA
Accessibility
WCAG 2.1 AA
Competitive Market Study –
Specifics are private and are kept strictly under NDA.
Synthesis and Definition –
Discovery & Research :
Methodology & User Interviews
A total number of 6 sessions with each Provider Actor (2 participants per Subject Matter Expert group) – Doctors, Nurses, Health Coaches, Nurse Co-ordinators, Health Coach Co-ordinators, and Front Desk Personnel.
Captured data regarding their target goals, and feature asks that would increase throughput and efficiency.
Grouped 50+ research notes into themes (data overload, scheduling friction, report‑handoff gaps) using affinity diagrams to surface priority pain points. Red-route mapping to identify feature prioritisation.
Assimilation & Scoping
Conducted triage on Nielsen’s 10 heuristics and the 28 UX Laws to prevent usability issues.
Understood the shortcomings faced in current legacy workflows.
Realised opportunities like AI‑assisted prescription & care plan building, cautionary measures such as validating auto-generated content, data privacy compliance, responsiveness, and reliability.
Phased Rollout Plan
Doctor Screens, Calendar System, Lean Patient EHR (POC, early feedback, low caseload – alpha release)
Expanded EHR modules, Nurse & Health Coach Screens (MVP, mid-cycle analytics – beta release)
All remaining screens for co-ordinators and Front Desk Personnel as they were hired and integrated into the ERP (stable release)
Recoup Chat, AI-integration, Labs-Hub integration (Fast-follow release, efficiency improvements and performance enhancements based on continued learning)
User Personas –
Information Architecture –
Major User Flows –
Final Results –
Resources & Contributors –
Software Tools
Figma - UI Design (Auto Layout & Dev-Ready screens, mockups)
FigJam - UX ideation (feature card sort, triage, journey mapping, etc)
Whimsical - Rapid prototyping, mind-maps, flowcharts, empathy maps
Adobe XD - design ingestion middleware into animation software
After Effects - detailed animations, and micro-interaction mockups
LottieFiles - micro-interactive elements, lottie animation files
Notion - design documentation, scrum and project tracking
Human Resources
4 Designers - one Director of Design, one UX Architect (myself), two associate UX designers.
8 Developers - one Tech Lead, three back-end devs, three front-end devs, two QA engineers.
8 Stakeholders - CEO, Chief Scientist (MD), CTO, two Product Managers, three Project Managers (inclusive of Compliance Officers)
2 Support Roles - one data analyst, one graphic designer
Showreel –
Related Products -
“Do it with Passion,
or don’t do it at all.”